The City of South Pasadena is trumpeting two new improvements to its utility services.
The transition to partner with Global Water for utility and refuse billing began on Jan. 2. City officials estimate the transition to continue for another 60 days.
“We are excited about the partnership and look forward to providing our residents with the latest technology to better manage our collective water resources,” Chu Thai, city finance director, said in a prepared statement.
The improvements to service include a toll-free number to answer questions about customers' accounts or bills, or to make payments over the phone. To access these services, please call (855) 518-4012, Monday through Thursday between 7:30 a.m. and 5 p.m., or on Friday between 7:30 a.m. and 4p.m.
Another enhancement to service, according to the city, is customers may now pay online. The portal allows customers to pay their utility bills, free of charge, with a credit card, debit card, or by eCheck. The secured site can be reached at https://southpasadena.gwfathom.com.
As the transition continues, the functionality of the site will increase incrementally until the full customer account management portal is implemented, which will allow customers to view consumption and payment history, the press release states. Customers currently on FlashPay will continue to be on the program without any interruption.
For utility payments and questions, please call (855) 518-4012.